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FAQ

If you have any further questions, please do not hesitate to contact us by phone!

  • What time does check-in/check-out begin?
    Check-in is from 1:00 p.m. and check-out is by 11:30 a.m.
  • Where can I park?
    If you need parking, we recommend the underground car park "Bonifazius-Turme in the parallel street. Here you only pay €6 (lower parking level, daily rates from 3:00 a.m.). If you arrive late, you can also use the parking spaces in front of the hotel, which are available free of charge during the week from 8:00 p.m. to 8:00 a.m. and on Saturdays from 4:30 p.m. Parking spaces are also free of charge on Sundays and public holidays.
  • Is my bike safe?
    You can safely park your bike in the inner courtyard. This can only be reached through the hotel and is guarded around the clock.
  • What is the cancellation policy?
    You can change or cancel a booking free of charge up to the evening before your arrival.
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